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Use our search tool to find health care providers and facilities in our network. Select a directory:

Search 2012 Provider Directory

Is My Drug Covered?

Search 2012 Formulary Directory

Is My Pharmacy In-Network?

Search 2012 Local Pharmacies

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Grievance and Appeals

Right to obtain Appeals & Grievances aggregated information

As a member of Network Health Insurance Corporation's Medicare Advantage program you have a right to request the aggregate number of exceptions, grievances and appeals filed with Network Health Insurance Corporation. To obtain this information, contact your Health Care Concierge and they can provide the requested information. Representatives are standing by to assist you at 1-800-378-5234 Monday through Friday 8 a.m. - 8 p.m. For the hearing impaired, call TTY 1-800-947-3529.

Please click on this link to find information about cost sharing such as coinsurance, copayments or deductibles as well as premium information for our Medicare Advantage plans.

Read more about exception and appeals information


Prescription Drug Coverage Determination Process

A request for coverage determination may be initiated in any of the 4 (four) following ways (for fax or mail, please use the "Request For Medicare Prescription Drug Coverage Determination Form" located below):

Phone: 1-800-316-3107
Fax: 1-877-837-5922

Mail:
Attn: Prior Authorization-Part D
Mail Route BL0345
6625 West 78th Street
Bloomington, MN 55439

Email: Medicarepartdparequest@express-scripts.com

*Please include the following information on email requests:

  • Patient First Name:
  • Patient Last Name:
  • Patient Member ID:
  • Patient Date of Birth:
  • Patient Phone Number:
  • Prescriber Name:
  • Prescriber DEA/NPI (Required):
  • Prescriber Address:
  • Prescriber Phone Number
  • Prescriber Fax Number:
  • Medication Requested:
  • Diagnosis:
  • Quantity Requested:
  • Days Supply:
  • Other medications/therapies tried and reason for failure and/or any other information the prescriber feels is important to review

Medicare Complaint Form

To access the Medicare Complaint Form click on this link: www.medicare.gov (by clicking on this link, you will be leaving the Network Health Medicare-specific web pages)


Additional Resources

Glossary

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